State Farm® Insurance Agent Janice Thompson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brandon Edwards
March 13, 2026
5
out of
5
rating by Brandon Edwards
"I had a great experience working with Olivia at State Farm! She was incredibly knowledgeable, patient, and took the time to walk me through all of my options so I could find the coverage that fit my needs and budget. Olivia made the entire process smooth and stress-free, and she was always quick to answer my questions. It’s clear she genuinely cares about helping her clients and making sure they feel confident about their insurance decisions. I highly recommend Olivia to anyone looking for a reliable and trustworthy State Farm agent!"
Wanda Parker
March 12, 2026
5
out of
5
rating by Wanda Parker
"Janice & Olivia were great; they provided a nice bag of treats when visiting our Leasing Office to Market their product. We will definitely be providing our new clients with brochures for Renters Insurance which is required by our community. Thanks again, Wanda, Deborah & Barbara from Arbor Place Apartments"
Jennie Palmer
March 9, 2026
5
out of
5
rating by Jennie Palmer
"We love our State Farm office! They are attentive, professional and provide timely customer service. We are so happy to have moved to SF!"
hugh cantrell
March 5, 2026
5
out of
5
rating by hugh cantrell
"great experence i would recomend this office to anyone"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Douglasville to know that you had such a wonderful experience with us here on State Farm Agent Janice Thompson’s Team."
Rod
March 3, 2026
5
out of
5
rating by Rod
"Melissa and the staff in JT State Farm go above & beyond in their efforts to provide excellent customer service. I highly recommend them for your insurance & financial service needs."
We responded:
"Thank you so much for the amazing 5-star review, Rod! We truly appreciate your kind words and are thrilled to hear that Melissa and the team have been able to provide excellent customer service. Your recommendation means a lot to us, and we look forward to continuing to assist with all your insurance and financial service needs! -Jancie "
Rachel Santa
March 2, 2026
5
out of
5
rating by Rachel Santa
"Quick to respond and helpful"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Arbor Village
February 24, 2026
5
out of
5
rating by Arbor Village
"The office Staff for Janice is Great. Very helpful & responsive."
We responded:
"Thank you for the amazing review, Arbor Village friends! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Kenneth Booker
February 20, 2026
5
out of
5
rating by Kenneth Booker
"Thank you for your explanation and breakdown of our policy. It wasn't the outcome I had hoped for but your professionalism and courtesy was much appreciated."
We responded:
"Thanks so much for the amazing review, Kenneth! We really appreciate your support here in Douglasville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
JAN GRANT
February 16, 2026
5
out of
5
rating by JAN GRANT
"They are more than helpful They go beyond what any other agency would do. Janice and Melissa are wonderful. They have been so very helpful to me. I had to get a Medicare Supplement because my husband is retiring and we will lose his insurance. They have been wonderful in helping me. We also have car insurance and home owners and an umbrella policy with them. I like that I can always call them and ask them anything and they will always answer me or find an answer for me."
We responded:
"Thank you so much for your kind words and continued trust in us! We're truly grateful to have you as a long-time customer. It’s our goal to go above and beyond for every client, especially during important life transitions like your husband’s retirement. We're always here to help with any questions or needs you may have—please don’t hesitate to reach out anytime. Thank you again for choosing us for your insurance needs!"
Noette Meadows
February 13, 2026
5
out of
5
rating by Noette Meadows
"The people at Janice Thompson’s State Farm office are always very helpful in clearly explaining the insurance policies - no surprises. They also respond quickly to any questions and claims I’ve had. Thanks for many years of reliable professionalism."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Janice Thompson’s Team. "
Greg Campomanes
February 12, 2026
5
out of
5
rating by Greg Campomanes
"Quick Reponse. Great service. Thanks."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Douglasville to know that you had such a wonderful experience with us here on State Farm Agent Janice Thompson’s Team."
Oleetah Gems
February 11, 2026
5
out of
5
rating by Oleetah Gems
"The team is always professional and courteous. Olivia was extremely helpful and timely with my requests. It is a pleasure receiving great customer care laced with respect."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Theresa Del prete
February 11, 2026
5
out of
5
rating by Theresa Del prete
"I have always been treated with respect & fairness. The representatives have always been polite & have answered any of my questions, explaining what I didn’t understand. I’m 73. I have of course, had to place my insurance needs in the hands of many different agents & offices throughout the years. I can’t say that most of those experiences were pleasant, just necessary. However, I am pleased to say this office has been a very positive experience!!"
We responded:
"Thank you for your kind review of State Farm Agent Janice Thompson’s Team. We appreciate it! Thank you for the amazing review, Theresa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
amiri
February 10, 2026
5
out of
5
rating by amiri
"Amanda was a representative that has called me, who was very helpful and wonderful with my insurance! She helped me find discounts and knowledge about different policies!"
We responded:
"Thanks so much for the fantastic rating, amiri! We are so glad you had a positive experience with us here on State Farm Agent Janice Thompson’s Team. If there is anything we can do for you in the future, just give us a shout! "
Rogers Jewell
February 6, 2026
5
out of
5
rating by Rogers Jewell
"The staff are very professional and patient . I especially appreciate Melissa Thompson"
We responded:
"Thank you for your kind review of State Farm Agent Janice Thompson’s Team. We appreciate it! Thank you for the amazing review, Rogers! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Rosibel Martinez
February 5, 2026
5
out of
5
rating by Rosibel Martinez
"Very nice and did a great job helping."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
James Mitchell
February 4, 2026
5
out of
5
rating by James Mitchell
"Good company to do business with."
We responded:
"Thank you so much for the 5-stars, James! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Tess Talley
February 4, 2026
5
out of
5
rating by Tess Talley
"Janice and Melissa are wonderful to work with every time! They are consistently quick to help when needed, and inform us of changes that may be happening! Thank you to the team!"
We responded:
"Tess, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Janice Thompson’s Team is just a call or email away!"
Myrtice Short
February 3, 2026
5
out of
5
rating by Myrtice Short
"Amanda was very understanding of my concerns and assisted with good suggestions. Very satisfied"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Ray McGhie
February 2, 2026
5
out of
5
rating by Ray McGhie
"Very professional. There's never a time I've called and someone has not responded promptly. In this office. They always provide clear and concise answers or information as it related to my coverage/ policy. This is why I highly recommend Janice Thompson and her staff!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Douglasville to know that you had such a wonderful experience with us here on State Farm Agent Janice Thompson’s Team."
Larry Toney
February 1, 2026
5
out of
5
rating by Larry Toney
"State Farm has a great name and the Janice Thompson Agency's personal service is just so good it totally exceeded my expectations!!I Their Customer Service is #1 and I would highly recommend you take your insurance to them they are just great!!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Janice Thompson’s Team. "
C. Newberry
January 29, 2026
5
out of
5
rating by C. Newberry
"Love this office. Staff are always warm and accommodating."
We responded:
"C., thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Janice Thompson’s Team here in our Douglasville office. "
Anita Cobb
January 27, 2026
5
out of
5
rating by Anita Cobb
"we love Janice Thompson and her office! Melissa is amazing. All of our policies are here."
We responded:
"Thank you so much for your kind words! We are incredibly grateful for your continued trust and business over the years. Janice Thompson and her office truly appreciate your loyalty, and we're thrilled to hear that Melissa has been amazing in assisting you. We look forward to serving you for many more years to come!"
Steven Ansah
January 20, 2026
5
out of
5
rating by Steven Ansah
"Very professional and prompt response to issues"
We responded:
"Thanks so much for the amazing review, Steven! We really appreciate your support here in Douglasville . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Janice Thompson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Douglasville . "
Donna zavoral
January 6, 2026
5
out of
5
rating by Donna zavoral
"very knowledgeable and helpful! Always go extra step to get everything correct"
We responded:
"Thank you so much for your kind words and continued trust over the years! We're truly grateful to have you as a long-time customer, and it means a lot to hear that our dedication to accuracy and going the extra mile has made a difference for you. We look forward to continuing to support you with the same level of care and commitment. "